We are licenced by the Financial Market Authority to provide a financial advice service. We have a team of Financial Advisers that must comply with the Code of Professional Conduct for Financial Advice Services. They also have other obligations under the Financial Markets Conduct Act 2013, the Financial Services Amendment Act 2019 as well as the associated Financial Markets Conduct (Regulated Financial Advice Disclosure) Amendment Regulations 2020 and other general laws. 

Our financial advisers are authorised to provide advice on financial products as listed below:

Life Insurance (Premature physical death)

TPD Insurance (Premature commercial death)

Trauma Insurance (specified serious illness/injury) 

Income Protection Insurance 

Whole of Life/Endowment Insurance

Health insurance

Other Personal insurance, insurance that pertains to a person.

Investments such as KiwiSaver and Managed Funds 

In order to provide advice and offer solutions, our advisers act as agents for the following insurance and investment fund providers:

• AIA
• Southern Cross
• AMP
• Asteron
• Chubb
• Booster
• Fidelity
• ANZ/OneAnswer
• Partners Life
• Milford Asset
• NIB  
• Resolution Life
• Generate

HOW DO WE PROVIDE FINANCIAL ADVICE

All of our Financial Advisers are required to provide written advice. In this way every communication with our clients is recorded. Additionally by using written reports it is immediately obvious that the Financial Adviser has met the following duties:

1. meet the standards of competence, knowledge, and skill set out in the code of conduct; and
2. give priority to the client’s interests; and
3. exercise care, diligence, and skill; and
4. meet the standards of ethical behaviour, conduct, and client care set out in the code of conduct.

HOW DO WE GET PAID FOR THE SERVICES PROVIDED TO YOU?

Initial consultation is free, no charges are incurred. Once you decide to engage our advisers in the provision of an insurance/investment written report then we will charge a fee for the time and effort to produce the written report. If commission is paid by the insurance/investment companies then this fee is waived. If the insurance policy is cancelled within 2 years of implementation this commission will have to be paid back to the insurance company. Therefore if you cancel the policy within 2 years of policy inception, the fee for the written report remains payable by you. Each situation is unique, and the fee will only be known at time of policy implementation and will be disclosed at that time.

ARRANGEMENTS TO MANAGE ANY CONFLICT OF INTEREST

The following arrangements assist us in avoiding or managing any conflicts of interest that may arise in respect of our provision of financial adviser services:

• As a Financial Advice Provider, our company and the advisers are legally obliged to place the interests of our clients first and only recommend financial products that are suitable for you.
• The financial advisers are obliged to disclose any perceived or potential conflicts of interests to you before providing you with financial adviser services.
• CFS Financial Services do not have any prescribed quotas or other such arrangements that require a minimum proportion of sales be placed with a particular product provider. 

WHAT SHOULD YOU DO IF SOMETHING GOES WRONG?

If you have a problem, concern, or complaint about any part of our service, please contact us using the method below:

Landline: 09 525 7022
Email: admin@cfsfinancial.co.nz

We will try to fix the problem. If we cannot agree on how to fix the issue you can contact Financial Services Complaints Ltd (FSCL). This service will cost you nothing and will help us resolve our disagreements. You can contact FSCL at the following:

Postal Address: PO Box 5967, Lambton Quay, Wellington 6145 
Telephone number: 0800 347257
Email Address: info@fscl.org.nz